The expectations at each level are cumulative.

Junior Mid-level Senior Staff Principal Senior Principal
Internal Code IC1 IC2 E3 E4 E5 E6
Technical skills Summary Can do the role independently. Fully competent in all aspects of the role; source of wisdom on one or more topics relevant to the domain ('T-shaped'). 'Go to' person in multiple topics relevant to the domain. Teaches the company. 'Go to' person in all aspects relevant to the domain. Recognised as a thought-leader within the industry. A pioneer of new ideas and theories within their domain. Recognised of one of the pre-eminant global thought leaders relating to the domain.
Autonomy Works on well-defined or routine tasks, completing them by applying standard practices and procedures and asking for help when standard practices do not apply. Normally receives some instructions on daily work, general instructions on new work. Exercises judgement within defined procedures and practices to determine appropriate action. Normally receives general instructions on routine work, detailed instructions on new projects or assignments. Demonstrates good judgement in selecting methods for solutions - sometimes in first time situations. Normally receives little instruction on day-to-day work, general instructions on new assignments. Makes highly nuanced, independent decisions about complex cases - often working in first-time contexts. Acts independently to determine methods and procedures on new or special assignments. Operates with full autonomy in their domain area - no one else has the knowledge to instruct. Acts with full independence in highly complex work ideation, planning and delivery. Creates new methods and procedures and successfully embeds these into the company culture and practices. Operates with eTeam autonomy. Owns the solution of highly nuanced and complex business problems relating to their domain - foreseen and unforeseen. Has a remit to make decisions on critical issues relating to the long-term future of the company.
Planning and Delivery Plans and organises own time to deliver key outcomes, usually defined by others, on time and to a high standard. Plans and flexes own workload and priorities in order to deliver successfully against multiple objectives or deadlines. Takes on responsibility for short-term project planning and delivery of outstanding results, usually within own business area. Develops project plans and medium term activity plans, which include forecasting and organising complex resources. Coordinates other people's activities and motivates them to produce outstanding results. Sets the strategic vision for their domain. Develops and owns project plans and medium-to-long term activity plans in line with this vision. Delivers the strategic vision for the domain area by leveraging other peoples skills and motivation to deliver oustanding results. Involved in setting the company strategy at eTeam level, embedding their domain expertise into company goals. Develops and owns roadmaps and long-term activity plans. Delivers the company strategy by inspiring people to deliver world-class results.
Values Behaviours Passion & Curiosity Solicits feedback from others and is eager to find ways to improve. Gives impactful feedback to others when requested. Reads books, articles and other content relevant to professional specialism and shares with team. Builds productive relationships internally and externally. Forms part of a peer support network, stepping in to cover or support when colleagues are ill, away or busy. Promotes teamwork through collaborative working and by guiding, coaching and working 1:1 to mentor and give impactful feedback to colleagues.Actively pursues own professional development by reading articles, attending conferences and meetups and networking informally with senior personnel on matters relating to own specialism.A caring and supportive colleague; contributes meaningfully to team objectives and, via their interactions, helps each member and the team as a whole to perform at their best. Leads conversations internally about the direction of major areas/ aspects of the business.Explains and presents highly complex ideas. Anticipates problems/ objections and prepares case accordingly. Collaborates closely with functional leadership to influence priorities and objectives. Provides specialised technical guidance within the function and to peers in other functions.Actively pursues own professional development by creating formal networks and partnerships/ mentoring relationships with key decision-makers and influential players inside and outside the company. Brings the company together by directing and delivering major cross-functional projects that achieve business value.Brings their deep experience and expertise to bear by educating the company at both a macro (company events) and micro (team training) level. Ploughs knowledge and information from their wide and exceptional peer networks back into the company, keeping Sequences at the forefront of industry thinking. Mentors others internally and externally. Brings the company together to deliver paradigm shifts in business performance. Understands intimately the different motivations and priorities of teams and departments and breaks down barriers by providing inspiration and practical support.Educates the company on their original thought-leadership. Brings back insights and knowledge from premier global meetings to give Sequence a competitive advantage.
Extreme Ownership Works continuously to optimise own workflow and suggests improvements to team systems and proceses.Points out possible improvements/ efficiency gains in wider systems to team lead or other senior leaders. Identifies and generates solutions to problems which impact the workflows of multiple people. Proactively troubleshoots and identifies risks. Tackles problems of a relatively diverse nature in own area. Selects appropriate tools to analyse situations and reach useful conclusions. A key player in driving improvement to products or processes. Problems worked on cut across several areas and have little precedent.Determines the underlying issues and patterns in complex situations and utilises in-depth research and interpretive thinking to evaluate and propose solutions. Takes ownership and accountability in driving improvements to products or processes. Acts as a figurehead for cross-functional and novel problem solving.Is able to foresee and fix future business critical issues before they arise. Provides original thinking to the most complex, nuanced and difficult strategic business issues, which result in paradigm shifts in business performance.Delivers solutions which our competitors cannot compete with and/or give Sequence a wide lead in a particular area or areas.
Lightning Fast Works fast to understand tasks, picks things up quickly and clarifies early to ensure things move as quickly as possible. Delivers tasks and projects fast and proactively monitors their responsibilities so things are not being blocked. Pushes forward the shipping of products, support of customers and collaboration between teammates, so that things can be pushed over the line and resolved or completed fast. Proposes strategies to move their team faster, ensuring that Sequence can move fast across the shipping of products, delivery of internal work and support of teammates or customers. Maintains a focus on delivering completed projects or features, to minimise work-in-progress. Leads the conversation and drives forward their team, maintaining a laser-like focus on delivering value. Identifies, designs and implements strategies that move forward their team -- setting and keeping the team to the pace Sequence needs in order to be able to deliver value, product, customer and team support. Brings the company together, taking ownership and accountability on the pace Sequence needs to move forward the team and company. Identifies, designs and implements strategies that, leading the conversation and drives forward the company so Sequence is always delivering product and value lightning fast. Leads the company on transformational internal and external organisational shifts and projects that push Sequence forward faster. We win by moving faster and the pace for shipping products, for moving money, and for supporting our customers and teammates is driven by you.
Absolute Integrity Always does the right thing, in line with Sequence DNA and our values. Operates effectively in a transparent environment. Proactively troubleshoots and identifies scenarios that are tricky and may involve support or decision-making in line with our values of transparency and principled behaviour. Tackles cultural problems of a relatively diverse nature in own area. Identifies and proposes initiatives which will create more transparency internally, creating more alignment and augmenting the culture here at Sequence.Always does the right thing with our culture but also encourages and supports others in doing the same, selecting appropriate tools and words to analyse situations and reach pragmatic ways forward. Identifies, manages and supports their team in working within a transparent, principled environment in line with our DNA.Leads the conversation and actively pushes forward the Sequence culture of doing the right thing. Brings the company together by directing and delivering major cross-functional projects that create a transparent, principled environment in line with our DNA.Spots team members (across the company) who need support in taking decisions in line with our principles and actively supports them.Mentors others internally and externally. Understands intimately the different motivations and priorities of teams and departments and breaks down barriers by providing inspiration and practical support. Brings the company together, drives forward initiatives that ensure all team members across the company work together harmoniously and transparently in a way that meets our values. Identifies and supports team members whatever the situation and always takes and owns any hard decisions.Creates, manages and owns external relationships that require us to behave in line with our values.
Magically Simple Seeks to understand customer requirements and take them into account. Asks questions to clarify understanding.Puts themselves in the customer's shoes to consider how something will impact the customer, how the customer will use a feature or service, and what the customer needs from Sequence.Where relevant to role, responds to customer enquiries promptly, positively and courteously. Asks more detailed questions to understand customer expectations, needs, issues and problems.Seeks to understand broad trends in requirements from multiple customers.Jumps in to respond effectively to unforeseen customer issues. Balances non-standard requests with larger impact initiatives, always making decisions based on what's best for the customer. Proactively seeks broad understanding of market trends; identifies key issues from partial or conflicting information; anticipates requirements and spots opportunities. Resolves a wide range of issues in creative ways to delight customers. Collaborates effectively with customers; acts in an advisory manner. Stays up-to-date with highly specialised industry press, regulation etc; a deep subject-matter expert.Acts as a partner to customers, productively challenging and proactively advising.Generates new and innovative solutions; ensures delivery is on-track by championing the customer perspective internally and eliciting frequent customer feedback.Goes beyond purely quantitative data to develop a deep intuitive understanding of customers and the market. Acts as an advocate for customers within the industry.Partners with customers on regulatory matters, where mutually beneficial. Creates strong working relationships with senior level customer stakeholders to help them solve their key business issues. Generates solutions to problems customers didn't foresee themselves. Wows customers with in-depth understanding of their industry, strategy, markets, competitors and global macro and micro economic trends. Implements products, features or thinking which have a tangible impact on the bottom-line of customers, giving them a competitive advantage over their peers.